Good customers type less, and only risky sessions slow down.
Digital teams start with the customer’s own experience: one tap to sign in, and a decision at each moment that steps up, cools off or holds only when the SIM, the phone or the session says it should. Every message is written in words the customer can act on.
What you measure
On your own traffic
- 01Login success and codes sent per login, against today
- 02Step-ups shown to customers who turn out to be genuine
- 03Payments held that turn out to be genuine
- 04Time to sign in, against today
- 05Drop-off after a step-up or a cool-off
Agreed in writing before the pilot, against what you see today.
What you start with.
The first question we hear: “Will good customers notice?” Most teams start at login, with these modules.
Silent network verification
AuthenticationOne tap, and a code only when nothing stronger can confirm the number.
One decision, with reasons
DecisionSix actions from allow to block, each with a message written for the customer.
Journey builder
DecisionJourneys and their fallbacks changed without an app release, per market.
What you add next.
The same SDK reads the next moment, so each one you add is checked against what is already bound.
Sign-up
Fewer codes and one selfie, with the phone bound from day one.
New payee
A known payee is untouched; a risky one starts with a lower limit.
Vulnerable customers
A trusted person and extra time.
Three things to know.
- The network check replaces most codes, so good customers type less.
- Step-ups happen only when the risk calls for one.
- Every message is written for the customer to read: what happened to the money, and what happens next.
Pages to read first.
Where to go next, in the order most digital teams read them, then the teams who sign off with you.
See DeepID on a real phone.
We show your fraud, security and engineering leads how DeepID would run your sign-up, login or payment journey, then plan a pilot on your own traffic.