VerificationVideo KYC
Video KYC Live, on a real call.
A live call with the face, document and location captured. Every frame checked.
Verify a customer remotely, on a live call.
Video KYC that a recorded or generated face can’t pass.
Agent or self-serve
A live queue with agents, or self-serve where the journey allows it.
Captured live
Face, document and location captured during the call.
Stream checked
Injection and deepfake checks run as the call runs.
A live call, checked the way every selfie is.
A recorded or generated face is flagged to the agent, live.
- Live stream
- Injection
- Deepfake
- Face to document
- Document shown
The agent sees a real person, or a warning.
- A live queue with agents, or self-serve where the journey allows it.
- Face, document and location captured during the call.
- Injection and deepfake checks run as the call runs.
Call checks
- Live stream
- Injection
- Deepfake
- Face to document
- Document shown
vkyc_31c7Agent: Queue A
- Document
- PAN
- Recording
- Kept
All checks clear
Build the journey around risk.
- Run it only where the risk calls for it.
- Fall back to reject and record when it can’t finish.
- Change the order without an app release.
Start: video kyc
Video KYCAgent-led and self-serve
Next stepOpen the account
Approve
Every result, in one record.
- Sent to your app and your FRM.
- Each answer carries its reason code.
- Kept for your analysts and audit.
Returned to your app and FRMVKYC_COMPLETE
- Live stream
- Clear
- Injection
- Clear
- Deepfake
- Clear
- Face to document
- Clear
- Document shown
- Clear
- Location
- Clear
Backed by the rest of DeepID.
Verification is one step. The same SDK reads the phone, links what it has seen before, and turns every check into one decision.
Device intelligenceThe phone is read at the same moment, so a virtual camera, an emulator or a cloned app is caught before anyone is trusted.Learn more Mule graphFaces, phones, PANs and accounts are linked across your customers, so one person behind many accounts shows.Learn more Journey builderChoose the checks, their order and the fallback for each market, and change them without an app release.Learn more DecisionEvery check becomes one answer with its reasons, sent to your app, your FRM and the audit log.Learn more
Questions banks ask.
Is this V-CIP?
Video-based customer identification, as RBI’s KYC Master Direction describes it, is what agent-led video KYC supports. How your journey meets the direction is yours to set; DeepID supports it and never guarantees compliance.
Can a deepfake get past the agent?
The stream is checked for injection and deepfakes while the call runs, so a generated face is flagged to the agent rather than appearing live. The device is read at the same time for a virtual camera or an emulator.
Do we need agents for every call?
No. Self-serve video KYC runs where your journey allows it, and agent-led calls run with a live queue and recorded sessions where it does not.
Can video KYC be the fallback when eKYC fails?
Yes. The journey builder sets fallbacks per step, and video KYC when eKYC fails is the usual one.
Try one-tap login on your own number.
See the network confirm your number with nothing to type, and the next check take over when it can’t. Then plan a shadow proof on one journey, measured on your own traffic.